APN configuration for Free Roaming eSIMs

Have you enabled data and roaming on your phone and already have network coverage, but still no internet connection? It’s likely that your APN (Access Point Name) is incorrectly configured.

The APN allows you to connect to the network and it changes depending on the country. Usually, the APN is automatically set when switching eSIMs, but sometimes it fails. If this happens, you’ll need to configure it manually. Don’t worry, it’s very easy.

The first step is to find the correct APN for your location. You can find it in the technical specifications for your destination on our website. For example, the APN for Spain is globaldata, as shown in this image: APN for the eSIM in Spain. Source: Free Roaming

Once you know the correct APN, follow these steps:

APN Configuration on iOS

  • Go to Settings > Mobile Data
  • Select the Free Roaming mobile plan
  • Tap on Mobile Data Network

Once there, modify the APN name by entering the exact one that appears in the technical specifications for your destination.

APN Configuration on Android

Go to Settings on your device > Mobile Networks > Access Point Names

Enter the new APN configuration as indicated in the technical specifications for your destination (you can leave the rest of the fields blank).

Still having trouble?

If your problem persists after following these steps, contact us via chat. We’ll be happy to assist you!

Free Roaming Support · Published: April 28, 2024 · Updated: April 28, 2024

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