Why am I receiving text messages (SMS) on my eSIM?

When you travel abroad with your Free Roaming eSIM, you may receive SMS messages in other languages. This is completely normal and typically depends on the local network provider you connect to.

For example, in destinations like Taiwan, Singapore, or Hong Kong, it’s common to receive messages from the provider CMLink regarding Real Name Registration, a local requirement.

If you receive one of these messages, complete the form provided to avoid any disruptions to your connection and ensure full access to data services.

Can I text with eSIM?

Free Roaming eSIMs are mostly only data plans. This means they do not include traditional voice or SMS services. However, you can use any messaging app that works over mobile data to stay in touch.

Alternative Options for Sending SMS with a Data-Only eSIM

• You can use iMessage on your iPhone, as it only requires a Wi-Fi or mobile data connection. This makes it a great option when using a data-only eSIM.
• If you have a Dual SIM phone, you can keep your personal SIM active to receive SMS, such as app verification codes from services like Uber or your bank. Just make sure your SIM or eSIM is active. Free Roaming does not charge for these messages, but your mobile carrier may apply roaming fees, so it’s important to check with them to avoid unexpected charges.
• Use internet-based messaging apps if you prefer not to use your main SIM.

Troubleshooting Tips

To keep using iMessage abroad with your Free Roaming eSIM, you only need to be connected to Wi-Fi or your eSIM’s mobile data.

Since your usual number may not be active, you can send and receive messages using the email address linked to your Apple ID. Your contacts will be able to reply using your email if they also have it set up in iMessage.

How to use iMessage with your Free Roaming eSIM on iPhone?

• Open the Messages app → Tap the icon to create a new message in the top right corner → In the ‘To‘ field, enter the recipient’s Apple email → Type your message in the bottom bar → Tap the upward arrow to send it. And that’s it! Your message should be sent as an iMessage, appearing in a blue bubble.

How to send SMS with your personal SIM on iPhone?

To send messages with your Primary line in an iPhone while keeping your Free Roaming eSIM with data:

• Go to Settings → Cellular or Mobile Data → Ensure your personal SIM is active → Select Default Voice Line → Choose your personal SIM.

Before using your personal SIM abroad, we recommend contacting your mobile carrier. Some services may incur additional charges for roaming, calls, or text messages.

How to send SMS with your personal SIM on Android?

To send messages with your Primary line in an Android while keeping your Free Roaming eSIM with data:

• Go to Settings → Tap on Connections → Select SIM Manager → Ensure both your personal SIM is active → In Messages, select your personal SIM.

Before using your personal SIM abroad, we recommend contacting your mobile carrier. Some services may incur additional charges for roaming, calls, or text messages.