How many times can I use my eSIM?

Wondering if you can use your eSIM more than once? Yes, but with conditions! It can only be active on one device at a time. You can reinstall it on the same phone and extend your plan by adding a Top-Up, but it can’t be used on two phones simultaneously.

Curious about how to reinstall and reactivate your eSIM? We’ve got all the information you need!

How to Top-Up an eSIM

You can top-up your Free Roaming eSIM as many times as you need. The top-up will apply to the same destination or a new one, on the same device, and it won’t generate a new eSIM. Your connection stays active so you can keep traveling without interruption.

Troubleshooting tips

If you need to reinstall your eSIM, make sure you’re connected to a stable Wi-Fi network. It’s best to use the manual codes sent to your email, as they offer greater compatibility than the QR code during the setup process.

How to reinstall your eSIM

Reinstalling your eSIM is easy, whether you’re using an iOS or Android device! Simply set up your eSIM on your phone using the QR code or manual codes. Here’s how to do it on both iPhone and Android:

On iPhone:

• To reinstall your Free Roaming eSIM using a QR code or Manual codes, follow these steps: Go to Settings → Tap on Cellular or Mobile Data → Add eSIM → Use QR Code → Scan the QR code or Enter Details Manually → Next → Continue with Activation.

On Android:

• To reinstall your Free Roaming eSIM using a QR code or manual codes, follow these steps: Go to Settings → Connections → SIM Manager → Add eSIM → Scan QR Code or Enter activation code → Add → Continue with Activation.

On the other hand, if you’d like to reuse your existing eSIM without having to buy a new one, you can simply reactivate it.

How to reactivate your eSIM?

Reactivating your eSIM is easy! You can buy more days to extend your plan even after expiration, just extend it through our contact channels to continue enjoying its advantages in the same destination or a new one. And that’s it!