When to install and activate your Free Roaming eSIM?

To stay connected from the moment you land, install your Free Roaming eSIM at home with a stable Wi-Fi connection, ideally the day before your trip. Activate it only once you’ve arrived at your destination.

Here’s when to install and activate your Free Roaming eSIM for instant connectivity.

When should I install my eSIM?

Install your Free Roaming eSIM at home, preferably one day before your trip, using a stable Wi-Fi connection. Avoid public or unstable networks, as they can cause errors during installation on Android or iOS devices. Make sure you’re connected to a reliable network to complete the process successfully.

When should I activate my eSIM?

Not sure when to activate your eSIM? It’s easy, activate your Free Roaming eSIM as soon as you arrive at your destination. That way, you’ll be connected right away. No Wi-Fi or data is needed to activate it, just adjust your settings. Remember: once you activate the plan, the countdown begins, and your eSIM will be ready to go!

Keep in mind

If you’ve purchased a Global eSIM and are in one of the covered countries but haven’t reached your final destination yet, we recommend that you don’t install or activate your eSIM. Since you’re already within the coverage area, your phone may connect automatically and the plan could begin counting down before you’re ready.

Troubleshooting tip

If your eSIM activates earlier than expected, don’t worry. Some devices automatically install the eSIM upon receipt. Just be sure to keep data roaming turned off until you arrive at your destination. The plan’s days will only start counting once the eSIM is activated.