How to solve an eSIM error installation on your Android?

Setting up an eSIM on your Android shouldn’t be complicated, but certain issues can arise, such as carrier lock, compatibility problems, or QR code reading errors. Here’s how to identify and resolve them.

Some of the most common errors include:

1. Can’t add eSIM

This message usually means your Android device is locked to a specific carrier, meaning it can only be used on that network. If you’re not sure, here’s how to check if that’s your case.

2. Your eSIM isn’t ready yet

This error is common on Android and is often related to previously installed eSIMs, weak Wi-Fi connections, Airplane Mode being enabled, or attempts to reinstall a deleted eSIM. Follow these steps to fix it quickly and effectively:

• Check if the eSIM is already installed by checking ICCID.
• Turn off Airplane Mode. 
• Connect to a strong and stable Wi-Fi network. 
• Perform the manual installation using the manual codes.

How to check if your eSIM is already installed:

When you see two signal bars on your Android, it may indicate that the eSIM has already been installed correctly. To confirm, look for the ICCID on your device and compare it with the number listed in your confirmation email, just below the QR code.

To check ICCID on Android:

• Go to Settings > Tap on Connections > Select SIM manager > Tap the last eSIM installed > Turn  this On > Go to ICCID section > See ICCID number.
• Don’t worry if you activated the eSIM to check the ICCID and haven’t reached your destination yet. It won’t activate until you arrive and enable the data roaming.

3. Plan already in use

This usually happens when you try to activate an eSIM that’s still in use on another device. To transfer it properly, you must first delete it from the previous device. Here’s how to do it:

• Check if the eSIM is already installed by reviewing the ICCID. Follow the steps above.
• Delete the eSIM from the previous device, then install it on the new device using the manual codes.

4. Add plan to Watch

When a device doesn’t support eSIM, it’s common to see the option “Add Plan to Watch” instead of “Add eSIM.” Make sure your device is eSIM-compatible before attempting to install it again.

5. SIM card busy. Try later

This issue during eSIM setup on Android is usually related to network or system errors. To prevent it from happening again, follow these steps before attempting the installation again:

• Connect to a strong and stable Wi-Fi network. 
• Update your Android to the latest available version.

Troubleshooting tips:

When all else fails, and your Android device is compatible and unlocked, resetting the network can help. Also try installing the eSIM manually with a strong Wi-Fi connection, and make sure your software is up to date.

Manual installation

Connect to a stable Wi-Fi network and use the codes we sent you by email after your purchase. Follow these steps:

To reset network settings:

• Go to Settings > Tap on Connection > Select General Management > Then on Reset > Choose Reset mobile network settings > Confirm your selection with the Reset settings option.

To update your Android software:

• Go to Settings > Scroll down > Click on Software Update > Tap Download and Install.
• If you haven’t updated to the latest software version, please click on Install Now.

Things to keep in mind

• If you’re new to using eSIMs, Free Roaming offers installation guides for Android devices like Samsung, Pixel, Huawei, Xiaomi, Honor, Vivo, Motorola, Nokia, Sony, OnePlus, and Oppo.
• If your device isn’t compatible and you haven’t used the eSIM yet, you can use it on another compatible device or save it for a future trip.
• If your device is locked, you’ll need to contact your carrier to have it unlocked in order to use the eSIM.
• Installation errors such as “cannot add eSIM,” “cannot activate eSIM,” or “eSIM not compatible” are typically related to iOS devices.