How long does It take for an eSIM QR code to arrive?

After completing your purchase on Free Roaming, you’ll immediately receive your eSIM by email, along with the QR code and manual installation details. If it doesn’t appear in your inbox, be sure to check your spam folder. Here’s what to do if you don’t receive your eSIM and how to resolve it quickly.

How long does it take to set up eSIM?

Setting up your eSIM is quick; it usually takes 3 to 5 minutes! You can install your eSIM before you travel, but remember to activate it once you reach your destination. For the best results, connect to a strong Wi-Fi network and avoid public ones like those in airports or parks.

How long does it take to activate eSIM?

Activating roaming data and connecting your eSIM to the network typically takes around 2 minutes. Once you’ve enabled roaming, it should connect to the network almost immediately. If it doesn’t, ensure you’re in an area with strong signal coverage.

Things to keep in mind:

• If your purchase wasn’t completed, your bank may have held the payment for security reasons or due to an issue with the payment method. Check if the charge appears as pending, if so, contact your bank.
• If the payment went through but you didn’t receive your eSIM, make sure the email address you entered is correct.

Troubleshooting tip

If you haven’t received your eSIM by email, don’t worry, you can quickly and easily retrieve it by messaging us on WhatsApp or through our online chat.