We are Free Roaming
From the start, we have been committed to a world where connectivity is simple, fair, and free of surprises.
A world where you don’t have to waste time searching for local SIM cards or dealing with unnecessary hassle, where you can simply land, activate your eSIM, and keep exploring.
In short, a world where staying connected is never a problem so you can focus on enjoying your trip. With this vision in mind, we set our principles to never forget how we should do things and, most importantly, who we are.
Marcos Arias
CEO / Founder
Our Principles
Transparency
In a world where surprise fees are the norm, we keep things simple. What you see is what you get, with no tricks or fine print. Trust is earned by being clear from the start.
PRINCIPLE 1
No tricks or fine print
We don’t use deceptive offers or hidden conditions. Everything you need to know is clear from the start.
PRINCIPLE 2
We own our mistakes
We make mistakes (we’re human), but when we do, we fix them and compensate you without you having to ask.
PRINCIPLE 3
You stay because you want to
No contracts, no commitments. If you decide to leave, we won’t try to keep you with offers we should have given you from the start.
Loyalty
For us, fairness is simple: we take care of those who are already with us first. We don’t believe in bait offers for new customers while loyal ones pay more. Loyalty should be rewarded, not punished.
PRINCIPLE 4
Our customers come first
If you’re already with us, you get the best we have to offer. No tricks, no “new customers only” deals. If there’s a better rate, it’s yours.
PRINCIPLE 5
Real support, no bots
When you need us, a real person (yes, flesh and blood) will assist you and solve your issue in the same conversation. No excuses.
PRINCIPLE 6
Plans that improve over time
We believe fairness means getting more without paying more. That’s why we’re constantly working to improve what we offer you.
Commitment
There are a thousand better things to do on a trip than arguing with your carrier over a roaming bill. Explore, enjoy, and forget the hassle. We’ll make sure you stay connected.
PRINCIPLE 7
We don’t hassle you
We won’t call you with “exclusive offers” or flood your inbox. If you need anything, you know where to find us. It’s that simple.
PRINCIPLE 8
No phantom charges
If you use 1 GB, it’s because you actually used it, with no hidden adjustments or inflated calculations.
PRINCIPLE 9
Any problem is our problem
If there’s a problem, it’s on us. We fix it and compensate you without you having to ask. And we start by agreeing with you.
Our Story
The start of our journey: 2014
Our adventure began in 2014 when we identified a fundamental need: staying reliably connected while traveling and providing seamless solutions for other travelers. That’s how we laid the foundation for a thriving global network.
Breaking Boundaries: 2015-2021
Over these years, we grew exponentially. We expanded our coverage to key destinations like Mexico, Canada, Europe, and over 120 other locations. We redefined what it means to stay connected while traveling the world.
Sustainable Future: 2022-2023
We took the decisive path toward carbon neutrality by actively advancing eSIM technology. This groundbreaking innovation allowed us to completely say goodbye to physical SIM cards, significantly reducing our ecological footprint.
Continuous Progress: 2024-Present
Celebrating ten years, we reinvented ourselves with a modern rebranding, reflecting our evolution and commitment to improving connectivity. We look to the future, ready for new technologies and opportunities.
What makes us unique?
We love what we do
We're passionate about simplifying connectivity for travelers worldwide. We love what we do, and that shows in every service we provide.
In every solution we offer, there’s a genuine commitment to excellence and customer satisfaction.
Always with You, Every step of the way
We balance the superior quality of our products with customer service that supports you throughout your journey.
Our team is available 24/7 to ensure your experience is as smooth and worry-free as our connectivity.
Constant innovation
Every day, we challenge ourselves to go beyond the conventional, exploring new frontiers in digital connectivity.
From enhancing our eSIM technology to expanding global coverage and increasing the speed and security of our connections, every step we take is driven by a vision of innovation.
Committed to a green future
Our commitment to the planet goes beyond words.
We are actively dedicated to integrating sustainability into every aspect of our operations, ensuring a greener and more prosperous world for future generations.
