WhatsApp 24/7: +1 (305) 290-5791
If you’ve lost your QR code or accidentally deleted it, don’t worry. You can contact us by emailing help@freeroaming.io or through our live chat, and we’ll resend the code.
Our customer support team is available 24/7 to make sure you get the help you need.
For any other questions or additional assistance, our Customer Support chat is available 24/7.
Total flexibility
We don’t like complications, whether it’s connecting or getting your money back if something doesn’t go as expected. If you need a refund, here’s how it works:
→ Refund for change of plans
If your trip took an unexpected turn and you no longer need your eSIM, you have up to 6 months to request a full refund. No tedious forms, no awkward questions.
→ Refund for incompatible or locked device
If you find out after purchasing that your phone doesn’t support eSIM or is locked, no worries, we’ll give you a full refund. The last thing we want is for you to lose money on something you can’t use.
→ Refund for connection issues
If something goes wrong on our end or the network at your destination doesn’t work as it should, we’re here to help. If we can’t find a solution, we’ll issue a partial or full refund, depending on the case.
iPhone XR
iPhone XS
iPhone XS Max
iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max
iPhone SE 2 (2020)
iPhone 12 Mini
iPhone 12
iPhone 12 Pro
iPhone 12 Pro Max
iPhone 13 mini
iPhone 13
iPhone 13 Pro
iPhone 13 Pro Max
iPhone SE 3 (2022)
iPhone 14
iPhone 14 Plus
iPhone 14 Pro
iPhone 14 Pro Max
iPhone 15
iPhone 15 Plus
iPhone 15 Pro
iPhone 15 Pro Max
iPhone 16
iPhone 16 Plus
iPhone 16 Pro
iPhone 16 Pro Max
iPhone 16e
iPad Pro 11″ (model A2068, 2020)
iPad Pro 12.9″ (model A2069, 2020)
iPad Air (model A2123, 2019)
iPad (model A2198, 2019)
iPad Mini (model A2124, 2019 onward)
iPad 10th generation (model 2022)
Galaxy A54 5G*
Galaxy A55 5G
Galaxy S20*
Galaxy S20+*
Galaxy S20+ 5G*
Galaxy S20 Ultra*
Galaxy S20 Ultra 5G*
Galaxy S21*
Galaxy S21+ 5G*
Galaxy S21 Ultra 5G*
Galaxy S22*
Galaxy S22+*
Galaxy S22 Ultra*
Galaxy S23
Galaxy S23+
Galaxy S23 Ultra
Galaxy S23 FE
Galaxy S24
Galaxy S24+
Galaxy S24 Ultra
Galaxy S24 FE
Galaxy S25
Galaxy S25+
Galaxy S25 Ultra
Galaxy Note 20*
Galaxy Note 20 Ultra 5G
Galaxy Z Fold5 5G
Galaxy Z Fold6
Galaxy Z Flip*
Galaxy Z Flip3 5G*
Galaxy Z Flip4
Galaxy Z Flip5 5G
Galaxy Z Flip6 5G
Note: Depending on the country of origin, the device may not support eSIM, even if listed above.
Samsung Galaxy Notes:
*The following Samsung devices DO NOT support eSIM:
*The following models purchased in South Korea are also NOT compatible:
Pixel 2 (not dual SIM and only available with Google Fi service)
Pixel 2 XL
Pixel 3 (NOT including phones bought in Australia, Taiwan, or Japan. Phones purchased with U.S. or Canadian carriers other than Sprint and Google Fi do not work with eSIM)
Pixel 3 XL
Pixel 3a (excluding phones purchased in Japan or with Verizon service)
Pixel 3a XL
Pixel 4
Pixel 4a
Pixel 4 XL
Pixel 5
Pixel 5a
Pixel 6
Pixel 6a
Pixel 6 Pro
Pixel 7
Pixel 7a
Pixel 7 Pro
Pixel 8
Pixel 8 Pro
Pixel 8 a
Pixel 9 Pro Fold
Pixel 9 Pro XL
Pixel 9 Pro
Pixel 9
Pixel Fold
Magic 4 Pro
Magic 5 Pro
Magic 6 Pro
Honor X8
Honor 50 (Nano SIM + eSIM)
Honor 90
Honor Magic V2
Honor Magic V3
Honor 200 Pro
Note: eSIM availability in Honor devices may vary by country and carrier.
P40
P40 Pro
Mate 40 Pro
P70 (In the Single SIM model, a Nano SIM and an eSIM are supported.)
P70 Pro
Note: The Huawei P40 Pro+ and P50 are not compatible with eSIM, likely due to restrictions imposed by their ceramic casing.
Razr 2019
Razr 2022
Razr 2024
Razr 5G
Razr 40
Razr 40 Ultra
Razr+
Razr+ 2024
Razr 50 Ultra
Motorola Edge+ (2023)
Edge 40 Pro
Edge 40 Neo
Edge 2022
Edge 2023
Edge 2024
Edge 40
Edge 50 Pro
Edge 50 Ultra
Edge 50 Fusión
Motorola Edge 60
Motorola Edge 60 Fusion
Motorola Edge 60 Pro
Motorola Edge 60 Stylus
G52J 5G
G52J 5G ll
G53J 5G
G54 5G
G84
G85
G34
Moto G35
Moto G53
Moto G54 5G
Moto G stylus 5G
Moto G Power 5G (2024)
Note: Motorola eSIM compatibility may vary by country or region.
Find N2 Flip
Find N3
Find N3 Flip
Find X3
Find X3 Pro
Find X5
Find X5 Pro
Find X8
Find X8 Pro
A55s 5G
Reno 5A
Reno 6 Pro 5G
Reno 9A
A55s 5G
Note: Oppo Lite phone series is not compatible with eSIM.
Xperia 10 III Lite
Xperia 10 IV
Xperia 10 V
Xperia 10 VI
Xperia 1 IV
Xperia 1 V
Xperia 1 VI
Xperia 5 IV
Xperia 5 V
Xperia Ace III
Note: Device compatibility with eSIM may vary by region, country, and carrier.
Xiaomi 12T Pro
Xiaomi 13
Xiaomi 3 Lite
Xiaomi 13 Pro
Xiaomi 13T
Xiaomi 13T Pro
Xiaomi 14
Xiaomi 14 Pro
Xiaomi 14T Pro
Xiaomi 15
Xiaomi 15 Ultra
Redmi Note 13 Pro 5G (Dual SIM models)
Redmi Note 13 Pro plus 5G (Dual SIM models)
Redmi Note 13 Pro+
Redmi Note 14 Pro
Redmi Note 14 Pro+
Poco 7
Blackshark 3
Note: Xiaomi compatibility with eSIM varies depending on the carrier and country.
Sharp AQUOS sense4 lite
Sharp AQUOS Sense6s
AQUOS sense 7
AQUOS sense 7plus
Sharp AQUOS Wish
AQUOS wish 2 SHG08
AQUOS wish3
AQUOS zero 6
Simple Sumaho6
Sharp AQUOS R7
Sharp AQUOS R8
Sharp AQUOS R8 Pro
Sharp Aquos sense8
Rakuten Mini
Rakuten Big-S
Rakuten Big
Rakuten Hand
Rakuten Hand 5G
Gemini PDA
Fairphone 4
Fairphone 5
DOOGEE V30
OnePlus 11
OnePlus 12
OnePlus 13
OnePlus 13R
HAMMER Blade 3
HAMMER Explorer PRO
HAMMER Blade 5G
HMD Skyline
Nokia XR21
Nokia X30
Nokia G60 5G
myPhone NOW eSIM
Vivo V40
Vivo V40 lite
Vivo V40 SE
Vivo V29
Vivo V29 Lite
Vivo V29 Lite 5G (eSIM supported only in Europe)
Vivo V40
Vivo V40 Lite
Vivo V40 SE
Vivo X200
Vivo X80 Pro
Vivo X90 Pro
Vivo X100 Pro
OUKITEL WP30 Pro
OUKITEL WP33 Pro
Nuu X5
ZTE Nubia Flip
TCL 50 5G
Asus ROG Phone 9
Asus ROG Phone 9 Pro
Asus Zenfone 12 Ultra
Realme 14 Pro+
HMD Skyline
HMD Crest Max
HMD Crest
HMD Pulse Pro
HMD Pulse+
HMD Aura
HMD Vibe
HMD XR21
Nothing Phone 3a Pro
T-Mobile Revvl 7 Pro
T-Mobile Revvl 7
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Check your Samsung device compatibility
Go to Settings → Connections → SIM Card Manager → If you have the "Add Mobile Plan" or "Add eSIM" option, your device supports eSIM.
Check your Apple device compatibility
Go to Settings → Cellular Data → If you have the "Add eSIM" option, your device supports eSIM.
Check your Google Pixel device compatibility
Go to Settings → Network or Internet → An option called Advanced will appear → Access this option, then Add Carrier → Finally, you will be prompted to use the camera to scan the QR code → If all these steps are successful, your Google Pixel supports eSIM.
Check your Huawei device compatibility
Go to Settings → Mobile Networks → Navigate to the SIM Management submenu → If you see the option to add eSIM, your device supports eSIM.
Check your Motorola device compatibility
Go to Settings, Internet & Networks, Mobile Network → Then Advanced, and then Carrier → Add Carrier, and Next → The screen to scan the QR code will appear → If you reach this point, your device is compatible with eSIM.
